Shipping Policy

1. Shipping Timelines: For all local shipments within Pakistan, you can expect to receive your order within 3–5 business days after it leaves our warehouse. Please note that dispatch timelines are system-calculated and visible on every product page.

2. Package Inspection: For your protection and to ensure the validity of any future claims, customers must inspect the flyer or packaging before paying the courier and accepting the delivery.

  • If the parcel is torn, open, or visibly damaged: You must Refuse to Accept the delivery.
  • Action Required: Ask the courier to record "Damaged Parcel" or "Open Parcel" as the reason for refusal in their system.
  • Note: If you accept a damaged package without recording remarks at the door, our logistics partner will mark it as a "Safe and Sound Delivery," which the rejection of your claim.

3. Reporting Non-Delivery: If your tracking status shows “Delivered” but you have not received the parcel, you must notify Areem Studio via WhatsApp at (+92) 3198421562 within 24 hours.

  • Final Deadline: No claims for non-delivery or missing items will be accepted after 3 business days from the marked delivery date.

4. Proof of Delivery: Areem Studio provides digital/electronic delivery proof, including courier tracking status, delivery remarks, and timestamps. In accordance with logistics and merchant dispute policies, the courier’s official tracking update is treated as final and legally valid proof of delivery.

5. Delays and Exceptions: While we strive for timely delivery, Areem Studio is not responsible for delays caused by:

  • Courier operational issues or unforeseen circumstances.
  • Customer inaction or incorrect contact details.
  • Holidays, force majeure, or government orders. Delays are not valid grounds for refunds, returns, or chargebacks. No dispute will be accepted based on personal events or occasions (e.g., Eid, weddings, or gifts).

6. Transit-Related Damage Claims: For any items damaged during transit where a claim is initiated:

  • Valuation: Please be aware that the settlement of claimed amounts is subject to the final approval and valuation of our logistics partner, which typically covers up to 80% of the item's value.
  • Salvage: Any damaged shipment (salvage) must be returned or handed over to the logistics partner before any claim payment or exchange can be finalized.

7. Order Cancellation: Orders cannot be cancelled once the product has been shipped. In such cases, our standard 'Exchange and Return Policy' will apply. Pre-booking and international orders are strictly not eligible for cancellation.